Airport City Transfer reviews

270 reviews since Feb. 2018

 5 / 5   91% (246 reviews)
 4 / 5   4% (12 reviews)
 3 / 5   0% (2 reviews)
 2 / 5   1% (3 reviews)
 1 / 5   2% (7 reviews)

'' Airport City Transfer provides transfers in over 100 cities among all the world, contracting the service only with the best drivers. Thanks to the volume of the reservations provided, the price offered by Airport City Transfer will be lower than that of the same service when booked privately, and also the conditions will be more flexible, like changes and cancellations. Since 2005, Airport City Transfer served around 400,000 passengers. ''

See web site.
Airport City Transfer joined Best Travel Review on Feb. 2018

Michael Fasulo      5 / 5   
Itinerary: Milan Malpensa - Como - round trip   

Very happy about the service provided, my driver Francesco was on time, with a beautiful minivan for my family (as booked), and so kind. I paid the return trip upfront by cash and no problems of any kind. I will certainly book again with this company when I will be back in Italy next year, thanks so much.

Posted more than one week ago

Deb      1 / 5   
Itinerary: Milan to Bellagio   

Scammed! Stay away! I reserved a car for r/t pick up from Milan train station to hotel in Bellagio with a return pick up in Bellagio back to Milan. Pick up in Milan and drop off was fine. I paid the driver in cash as requested for R/t service. I was apprehensive to pay up front for the return back to Milan. Driver assured me that this is not a problem and assured that a driver will be back fir pick up 3 days later. The morning of schedule return back to Milan, I received a text message from car service that there was a problem and they don’t have a driver to pick us up in Bellagio. We had to hire a driver from hotel for 220euro one way back to Milan. I contacted airport city transfer and like previous complaints were told they are just an agent, and have no responsibility for the refund. I left cc Information with this company to reserve this service and now they wash their hands to my problem. Never pay cash to a driver for a r/t service and never use a company that does not protect their customers. I was robbed and they got away with it. I have my attorney looking into this matter.
Answer by Airport City Transfer: Hi, We are sorry for the inconveniences that have affected your transfers, please let me say that this year, so far, we served 8954 passengers without issues. I confirm that when the payment is made directly to driver, it is driver responsibility to return the money, accordingly to Terms and Conditions. If you would paid us instead, you would have received a refund 10 minutes after your complain. In any case we consider this a serious issue, it is not true that we got away with it, as we called the driver infinite times in order to ask the refund and stay assured that such driver will not receive from us a single booking more (actually, he had other bookings confirmed with us, but we promptly re-routed them to other drivers). We will also give him negative reviews as well.

Posted two months ago

Frank Maltese      5 / 5   
Itinerary: transfer from naples airport to amalfi   

high value for money, we were collected on-time without the need to wait or look for a taxi, highly recommended to get to amalfi coast quickly and without any stress, for affordable price

Posted three months ago

Miriam      5 / 5   
Itinerary: Milan Malpensa airport to city   

Thanks for the excellent service provided, our driver Gianluca was very nice, the customer support (Pamela) is fantastic and excellent in problem solving. I used other companies in the past and I'm glad that I've changed.

Posted three months ago

mv      1 / 5   
Itinerary: Rome Fiumicino - Rome Centre   

Truly abysmal service, read till the end. I booked a transfer from Rome Fiumicino Airport to the centre of Rome, which I prepaid. My card was charged €348 for two vehicles that were meant to be transporting a party of 11. No one showed up at the airport. When I called the local transport company, I was informed that both vehicles (yeah, right!) suffered some kind of mechanical breakdown and my booking had been cancelled without forewarning. The long and short of it is that 6 adults and 5 children (yes, 5 restless children) ended up stranded at the airport in the Summer heat. When I contacted, I was told that the booking was confirmed by the involved driver company, WHO ALSO CHARGED THE CARD, and all was fine from their side (not from mine though). They also had no cancellation notification from the driver company, otherwise they would have promptly reported the fact to me to give me time to organize differently. My attention was then drawn to the terms and conditions which state the following: “1.1 Airport City Transfer acts as an agent for third party transport service providers and the contract for the provision of the transportation service is between you and the third party service provider. 2.1 The liability for the provision of transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted. Airport City Transfer liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between you and the service provider. Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the service provider and their insurance companies.” The long and short of it is that if you encounter a problem, you are out in the cold. No one will take any kind of responsibility, no one will apologise, no one will try to find an alternative transport or somehow remedy the situation, and obviously no one will offer any kind of compensation. You might as well go direct because you never know what you’re gonna get. Then, the cherry on the cake. informed me that “as a courtesy” they had forwarded my refund request to the involved company. As a courtesy??????? I will let the readers draw their own conclusions as to whether this company should be trusted. In the meantime, I am still waiting for my money to be refunded.
Answer by Airport City Transfer: Hi, I am really sorry for the issues that have affected your booking. I confirm that both vehicles suffered issued just minutes before going to airport, leaving no time to advise accordingly. I confirm the booking was prepaid according to your payment preference (I kindly remind that we gladly accept also cash payment to driver) and that the same day a full refund has been provided: this usually shows up after several days, due to bank's processing time.

Posted three months ago

Alfred McAllister      5 / 5   
Itinerary: Milan Malpensa to Bellagio   

I booked a van for me and my family, although the flight was late, we found our driver waiting as described in the web site. The van was very comfortable, with wifi and free water. We are very happy for the service provided and we just booked also the return trip. Thank You!

Posted more than three months ago

GAO      1 / 5   
Itinerary: Milan   

Very bad service. I asked for receipt at special notes. The driver said his company will provide within one hour after the trip. But now 2 days passed & I have not received it. I tried to contact many people but nobody can provide the receipt. I would say it is the worst service I have ever encountered.
Answer by Airport City Transfer: Hi, the receipt has been already provided just after 20 minutes the payment has been made and there is no mistake from our side. Please check your email and spam folder as well, because as you probably know, sometimes emails are detected as spam and not shown in the inbox folder.

Posted more than three months ago

Andrea      5 / 5   
Itinerary: Pistoia   

We have used Airport City Transfer service since 2013. We have always received outstanding customer service from all the drivers. This is the only company my husband and I will use for transfers. We highly recommend to anyone needing car service to or from the airport, to book with this company.

Posted more than a year ago

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