Airport City Transfer reviews

263 reviews since Feb. 2018

 5 / 5   92% (242 reviews)
 4 / 5   4% (12 reviews)
 3 / 5   0% (2 reviews)
 2 / 5   1% (3 reviews)
 1 / 5   1% (4 reviews)

'' Airport City Transfer provides transfers in over 100 cities among all the world, contracting the service only with the best drivers. Thanks to the volume of the reservations provided, the price offered by Airport City Transfer will be lower than that of the same service when booked privately, and also the conditions will be more flexible, like changes and cancellations. Since 2005, Airport City Transfer served around 400,000 passengers. ''

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Airport City Transfer joined Best Travel Review on Feb. 2018

Alessia Neri      5 / 5   
Itinerary: Zurich Airport to St. Moritz   

Polite and ontime driver, excellent car with lot of space. Very efficient customer support, they patiently assisted me for changes I needed to make several times and, as advertised, no supplement was charged.

Posted more than a year ago

Neeraj      2 / 5   
Itinerary: Zermatt   

The company very well know that people are traveling from different countries, even though drivers didn't know even little bit of English. We had tought time communicating with them. We booked round trip with condition that all experience should be paid after first trip. The first trip was ok but the return trip was HORRIBLE. Very bad cab and very rude driver. We had to take the ride because they already took the money at time of first ride.
Answer by Airport City Transfer: Hi Neeraj, I'm sorry to hear that you are not satisfied about the service provided. The mentioned driver works with us from a couple of years and routinely serves passengers from the USA, UK, Australia, and so far we don't have any negative feedback about the spoken English. He is also a licensed English speaking tour guide and I cannot see any complain in our records from our valued overseas customers. Regarding the vehicle, I can see that you booked a regular lowest cost minibus: although this is far to be "horrible" (again, I cannot see complains from other customers about this vehicle), please consider that for this route we offer also a luxury Mercedes Vito for only Euros 75 more each way, as you can see from our web site. Exactly as happens when you buy a new car or rent a car without driver, different price has different quality and added value. For any other question, please do not hesitate to contact us.

Posted more than a year ago

Simone Valcelli      5 / 5   
Itinerary: Milan malpensa to Rho milanfair   

Quick response for last minute booking. Driver arrived on time. I did not expect to get a confirmation and a vehicle so fast. Excellent!

Posted more than a year ago

Robert      5 / 5   
Itinerary: Taormina to airport   

Well done, thanks

Posted more than a year ago

Laura Kosonen​      5 / 5   
Itinerary: Bologna airport to Florence   

Airport City Transfer is far superior to every other transportation company I used in the past, the customer support service is efficient (thanks Pamela) and they use only the best drivers available in the area. Do not trust who offers too low prices because they are either drivers without a license not knowing their job at all, or they will not honour the promised price (this happened to me too many times with other companies).

Posted more than a year ago

Freddy      5 / 5   
Itinerary: Vienna apt to Linz   

5 star service at price of public transport (we actually saved compared to train+taxi, since we are a large family). Spacious and comfortable vehicle, polite driver, nice ride.

Posted more than a year ago

Dale Kieler​      5 / 5   
Itinerary: Zurich airport to Davos   

Excellent service, all pre-arranged saved me from organizing in the airport at much higher price. Reliable and trusted agency, highly recommended.

Posted more than a year ago

Ferrini Giacomo      5 / 5   
Itinerary: Rome fiumicino airport to my hotel in Rome   

Thank you so much to my driver Mr. Claudio for his patience and assistance with the oversized luggage I was carrying. All went well, the car was new and spacious and the trip was very on-time. Five stars to both Airport city transfer customer support and driver.

Posted more than a year ago

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